Accessibility Statement

Last Updated: January 1, 2025

Dental Sedation Ottawa is committed to providing accessible dental care to all patients, including those with disabilities. We strive to ensure that our services, facilities, and communications are accessible in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We believe everyone deserves quality dental care in a welcoming, barrier-free environment. Our sedation services are particularly well-suited for patients who may face challenges with traditional dental settings.

Our Commitment

Dental Sedation Ottawa is committed to:

• Treating all patients with dignity and respect
• Providing dental services in a manner that respects independence and integration
• Giving people with disabilities the same opportunity to access our services
• Communicating in ways that take into account a person's disability
• Training our staff on accessible customer service
• Welcoming feedback on how we can improve accessibility

Physical Accessibility

Our clinic at 551 Montréal Road features:

• Accessible parking: Designated accessible parking spaces located near our entrance
• Level entrance: Ground-floor access with no steps
• Wide doorways: Doorways accommodate wheelchairs and mobility devices
• Accessible washroom: Wheelchair-accessible washroom facilities
• Comfortable waiting area: Spacious seating area with room for mobility devices
• Treatment room accessibility: Equipment and room layouts designed to accommodate patients with various mobility needs

If you have specific accessibility needs, please let us know when scheduling your appointment so we can ensure appropriate accommodations.

Communication Accessibility

We provide accessible communication by:

• Offering multiple ways to contact us (phone, email, in-person, online forms)
• Providing information in plain language
• Taking time to explain procedures clearly and answer questions
• Offering written instructions and treatment plans
• Accommodating alternative communication methods upon request
• Welcoming communication support persons

Website Accessibility

We are committed to making our website accessible. Our website includes:

• Clear, readable fonts and adequate color contrast
• Descriptive alt text for images
• Logical heading structure for screen readers
• Keyboard navigation support
• Responsive design for various devices and screen sizes
• Click-to-call phone links for easy contact

We continually work to improve our website's accessibility. If you encounter any barriers or have suggestions for improvement, please contact us.

Assistive Devices and Support Persons

Assistive Devices: We welcome patients who use assistive devices such as wheelchairs, walkers, hearing aids, or other personal assistive devices. Our staff is trained to assist as needed while respecting patient independence.

Support Persons: Patients are welcome to bring a support person to their appointments. Support persons may accompany patients into treatment areas when appropriate. Please let us know in advance if a support person will be attending so we can make necessary arrangements.

Service Animals

We welcome service animals that accompany people with disabilities. Service animals are permitted in all areas of our clinic that are open to patients. If you will be bringing a service animal to your appointment, please let us know in advance so we can ensure appropriate accommodations.

Sedation Services for Patients with Special Needs

Our sedation dentistry services are particularly beneficial for patients with:

• Autism spectrum disorders: Sedation can help patients who experience sensory sensitivities or difficulty with traditional dental settings
• Developmental disabilities: Our team is experienced in providing compassionate care for patients with various developmental needs
• Cognitive impairments: Including patients with dementia or Alzheimer's disease
• Physical disabilities: Patients who have difficulty remaining still for dental procedures
• Severe anxiety or phobias: Including patients with PTSD or other mental health conditions

Our board-certified anesthesiologists are experienced in safely sedating patients with complex medical conditions and special needs. We work closely with caregivers and families to ensure each patient receives appropriate, dignified care.

Staff Training

All staff members at Dental Sedation Ottawa receive training on accessible customer service, including how to interact and communicate with people with various types of disabilities, how to use assistive devices, and what to do if a person with a disability is having difficulty accessing our services.

Feedback Process

We welcome feedback on our accessibility. If you have experienced a barrier to accessing our services, or have suggestions for how we can improve accessibility, please contact us:

Feedback can be provided:

• In person at our clinic
• By telephone
• By email
• In writing by mail

We will respond to accessibility feedback within 5 business days. If you require a response in an alternative format, please let us know.

Accessible Formats and Communication Supports

Upon request, we will provide information in accessible formats or with communication supports. Please contact us to discuss your needs, and we will work with you to find a suitable format or support.

Documentation Available

Copies of our accessibility policies and documents are available upon request. Please contact us if you would like to review any of our accessibility documentation.

Need Accommodations?

Please let us know about any accessibility needs when scheduling your appointment. We're here to help ensure your visit is comfortable and accessible.